Refund Policy
Return Policy
At Ironwood Garage, we take pride in crafting unique, high-quality custom metal art pieces. Since each item is made to order, we have specific guidelines for returns to ensure both customer satisfaction and respect for the creative process.
Returns and Exchanges
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Custom Orders
- All custom-made art pieces are final sale and non-returnable, as they are personalized and crafted to your specifications. Please ensure all details are correct when placing your order.
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Non-Custom Items
- For non-custom items, we accept returns within 30 days of purchase. The item must be in its original, unused condition and in the original packaging.
- To initiate a return, please contact our customer service team at [email address] with your order number and reason for return.
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Damaged or Defective Items
- If your item arrives damaged or defective, please notify us within 7 days of receipt with photos of the damage. We will gladly replace the item or offer a refund, depending on the situation.
Return Process
- To start a return, email us at info@ironwoodgarage.com with your order details.
- Once the return is approved, you will be responsible for shipping the item back to us. Please use a trackable shipping method, as we are not responsible for lost or damaged returns in transit.
- Refunds will be issued to the original payment method once we receive and inspect the item.
Shipping Costs
- Custom Orders: Shipping costs are non-refundable.
- Non-Custom Orders: If the return is due to our error or a defective item, we will cover the return shipping cost. Otherwise, the customer is responsible for shipping costs.
Thank you for supporting Ironwood Garage. If you have any questions, feel free to reach out to us at todd@ironwoodgarage.com.